Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at miguel@mkc-digital.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at miguel@mkc-digital.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at miguel@mkc-digital.com.
# Shipping Policy
At Star Swell, we strive to bring you high-quality coastal gear designed for sun, surf, and mindful living. Please review our shipping practices below before placing your order.
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### Shipping Destination
We currently ship to customers worldwide
### Order Processing Times
* All orders are processed within **9 to 15 business days** (excluding weekends and holidays) after receiving your order confirmation email.
* You will receive another notification with tracking details once your order has shipped.
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### Estimated Delivery Times
Because our products are crafted and fulfilled in partnership with specialized international hubs, shipping times are typically:
* **Standard:** 7 to 15 business days after processing.
*Please note: Delivery times are estimates and may occasionally be subject to minor delays due to weather events, customs processing, or high-volume holiday seasons.*
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### Tracking Your Order
Once your order ships, you will receive an email containing a tracking number and a direct link to track your package in real-time. Please allow **24 to 48 hours** for tracking updates to populate after receiving your notification.
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### Incorrect Addresses & Package Delivery
* Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.
* If a package is marked as "Delivered" by the carrier but you have not received it, please check with neighbors or your local post office prior to contacting us.
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### Questions?
If you have any questions about your order or shipping status, please reach out to us at **[your-email@star-swell.com]**.